Customer Service

Think about it. It's difficult to imagine our lives without electricity. Many of the simple pleasures we take for granted, from the lights we work and study by, to the ice we use to chill a cold drink, to the hot shower that gets us ready for the day. All of these activities and many more would be impossible, were it not for our energy sources and the ability to harness them and bring them to our homes. Electricity is an integral part of our daily lives. But we must never forget that the same power that makes our lives easier can cause serious injury or death if not used properly and cautiously.

Play it Safe! Treat all fallen power lines as if they are electrified.

It's important for you and your family to know that it's impossible to tell a live line by sight. Live wires don't necessarily twist, writhe, snap or spark. But they do kill. So please, don't touch the line or anything that's touching it. Warn others to stay away and call Franklin Municipal Power and Light immediately at 562-8568 to report.

Play it Safe! Teach children never to climb utility poles or touch electrical equipment. 

The only thing at the top of transmission towers and utility poles are live power lines which can kill if you get too close to them. Falls from towers and poles can also injure or kill. Other electrical equipment such as substations, padmount transformers and transformer platforms can be just as dangerous. Please, teach children not to touch, shoot or throw objects at this equipment. Teach them that a friend who dares them to do any of these things is not a friend.

Play it Safe! When working or playing outside, always be aware of how close you are to a power line.

Be especially careful when handling large equipment, long poles or tall items, to make sure that they do not make contact with power lines. Teach children never to place ladders or climb trees near power lines. And never try to adjust the antennas on the roof.

Play it Safe! Teach the people you love that water and electricity don't mix.

In summer, more than ever, kids are in and out of water. Warn all children that touching an electrical appliance when wet can cause death or severe injury. Teach them not to use electrical appliances (radio or hair dryers, etc.) near the lavatory sink, tub, shower or pool. To protect babies and small children, make certain that childproof safety caps are placed in electrical outlets. 

Play it Safe! Teach children to fly kites in open fields away from power lines. 

Kite strings can conduct electricity, so a child whose kite touches a power line can be killed or badly hurt. Teach children that if the kite drifts near a power line to release the kite. Teach them not to try to retrieve a kite that gets tangled in a power line. And never use anything metal on the kite or string. If you see a kite tangled in a power line, call Franklin Municipal Power and Light at 562-8568. Play it Safe! Before you dig in the yard, call for the free Miss Utility Locator Service. 

In spring and summer, people in and around Franklin begin outdoor projects. And many of these (gardening, adding fences, etc.) require digging. But electric lines can cause electrocution if struck by a shovel or other tool. So please, call 1-800-552-7001 before digging. Spring and summer is also remodeling time, but remember: the job isn't done until all electrical outlets are covered with plates. 

Play it Safe! Call Franklin Municipal Power and Light to trim trees that are close to power lines. 

If tree limbs in your yard are growing close to power lines, don't try to trim them yourself, Call 562-8568 and Franklin Municipal Power and Light will trim them for you. Free. And, if you're doing any kind of work around power lines, remember that you call Franklin Municipal Power and Light for temporary line clearance at 562-8568.

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